Roedel Companies Property Earns Prestigious Award
February 16, 2017
FOR IMMEDIATE RELEASE
Contact: Jim Fennell
Holiday Inn Express Merrimack Presented with Quality Excellence Award
WILTON, NH — Holiday Inn Express & Suites Merrimack, a Roedel Companies hotel, has been awarded the 2016 Quality Excellence award for product quality and service from the Intercontinental Hotel Group.
IHG, which has over 5,000 hotels including Holiday Inn Express (HIEX) and Holiday Inn brands, will present the award to the ownership and management of the HIEX Merrimack at the Venetian Las Vegas on June 20. HIEX Merrimack is also ranked among the top 100 HIEX hotels in North America.
HIEX Merrimack has consistently ranked high in guest ratings, including a 97% recommend rate and quality assurance scores averaging over 95% for three years running.
“We take pride in our consistently superior ratings because it confirms that we are upholding the core values put in place by Roedel Companies,” says John Rogers, General Manager of HIEX Merrimack.
“We have a clear mission to meet our clients’ needs and to consistently exceed their expectations in the process,” says David W. Roedel, Managing Member of Roedel Companies.
HIEX Merrimack also scored high for being environmentally conscious, including participation in IHG’s Green Engage program, the greener stay and low temperature laundry services that reduce a hotel’s carbon footprint and drives the bottom line. HIEX Merrimack was also recognized for its community service, which includes raising thousands of dollars to support, among others, the Merrimack Chamber Scholarship fund, Children’s Hospital at Dartmouth and the Merrimack Rotary Club.
“Giving back to the community is a priority to us because we not only work for our guests, we work with them to create a better world around us,” Rogers says.
Roedel credits employee training for an enriched guest service experience. He says keeping employees motivated and maintaining success is a high priority. Programs include employee of the quarter and year recognitions, as well as an employee appreciation week thanking employees for their dedication and outstanding work.
About Roedel Companies
Roedel Companies, based in Wilton, N.H., has 50 years of experience developing, constructing, managing and designing hotels. They own and operate hotels throughout the eastern United States, including a growing portfolio of nationally branded and independent hotels such as Hilton Garden Inns, Hampton Inn & Suites, Homewood Suites, Holiday Inns, Holiday Inn Express & Suites, La Quinta Inns & Suites and Courtyard by Marriott. For more information, browse our website.